Shipping options:
Shipping with DHL or FEDEX for international customers and Viettell post or Nhat Tin logistic for local customers.
Shipping is COD paid by customer
Return & Refund Policy:
We make every effort to provide accurate weights, measurements, and size options, as well as to produce high-quality jewellery. Therefore, we do not accept any returns.
However, should there be any manufacturing defect or fault, we will gladly exchange your product.
If an item has a manufacturing defect, customers may return the item within 14 days of delivery for a full refund. Proof of the manufacturing defect may be required.
Custom or personalised orders are not eligible for refunds, even in the case of a manufacturing defect.
Refunds will be issued to the original payment method used for the purchase and may take 5-10 business days to process.
Exchanges:
We do not offer exchanges, except in cases where there is a manufacturing defect on the item. If an item has a manufacturing defect, customers may exchange the item for the same product, subject to availability.
Customers are responsible for any difference in price between the original item and the exchanged item. Shipping charges may apply for exchanges.
Custom or personalised orders are not eligible for exchange.
Order Processing and Delivery Times
For any pre-order item, please allow 2-4 weeks for manufacturing
Contact information:
hello@aurientgold.com